Customer Service Policy

This Customer Service Policy defines service standards for all shoppers using onitsukatigerbestsale.com e‑commerce platform. Our support team handles order inquiries, shipping questions, return‑refund applications, product consultation and general website‑related questions.

Our primary service channel is email: info@onitsukatigerbestsale.com. Please include your order number when you send questions related to existing orders for faster assistance.

Our customer service team aims to reply to valid incoming messages within reasonable business hours. Messages arriving on weekends or non‑working holidays will be processed on the following business working day.

Our team can assist you with order confirmation, shipping status checks, return authorization guidance, refund progress inquiries for purchases completed on onitsukatigerbestsale.com. We cannot modify orders once packages have already been dispatched.

We deliver fair, respectful and transparent support for every customer. All service decisions follow rules written inside Shipping Policy, Refund Policy and other official policies published on onitsukatigerbestsale.com.

We welcome your feedback and suggestions to improve shopping experience on onitsukatigerbestsale.com. Send your feedback through our official support email.